Terms of service
The agreement between your company and us when you use Velma. We've kept it as short and plain as we can.
The agreement
These terms are an agreement between Highgate AS (org.nr. 930 718 424 MVA) ("we", "us"), and the company that uses Velma ("you"). By starting a trial or a subscription, you accept them on your company's behalf, and confirm you're allowed to.
Velma is made for businesses. These terms don't apply to consumers. Our privacy policy, including its data processing agreement, is part of this agreement. If you have a separate signed agreement with us, for example on the Enterprise plan, that agreement wins where the two differ.
Accounts and your team
- One subscription covers one company. Everyone who works for your company, as employees or regular contractors, can use it.
- The person who sets up Velma is the account owner, and decides who else gets access and what they can see.
- You're responsible for what happens in your company's account, and for removing people who should no longer have access.
- Tell us right away at hello@velmaknows.com if you think someone has got into your account who shouldn't have.
Free trial
The free trial lasts 7 days, on the Starter plan, and doesn't need a credit card. When it ends, nothing is charged and you choose whether to subscribe. If you don't, we keep your data for 30 days and then delete it. One trial per company.
Plans, prices and payment
- Plans and prices are shown on our pricing page. Prices are in euros, or in Norwegian kroner for Norwegian companies, excluding VAT. The VAT for your country is added when you pay.
- Payments are handled by Creem (Armitage Labs OÜ, Estonia), our reseller and merchant of record. When you subscribe, you buy through Creem: it takes the payment, adds the right VAT and sends your receipts. Creem's terms apply to the payment itself; these terms apply to Velma.
- You pay in advance, monthly or yearly, by card, Apple Pay or Google Pay. Your subscription renews automatically until you cancel. On the Enterprise plan, we can agree on payment by invoice.
- If a payment fails, Creem tries again and lets you know. If it still hasn't gone through 14 days later, we may pause your access until it has. Your data stays safe while access is paused.
- You can move to a bigger plan at any time. It applies straight away, and the difference for the rest of the period is charged straight away. A smaller plan applies from your next period.
- Plans are based on your company's size. If your company grows past your plan, we'll let you know and move you to the right plan from your next period.
- We may change our prices. We'll tell you at least 30 days before, and a new price applies from your next period after that.
- Add-ons, such as single sign-on or connecting your own data warehouse, are priced separately and follow these same terms.
AI
- Your own AI: you can use Velma with AI your company already pays for, such as a Claude or ChatGPT subscription, or add your company's own AI key so routines can run when nobody's computer is on. That account is between you and its provider, under their terms, and you pay them for it.
- AI that comes with Velma: each paid plan includes some use of Velma's own AI each month. Unused use doesn't carry over. You can buy more as prepaid AI credits, which are valid for 12 months from purchase and can't be refunded or exchanged for money.
- Check what matters: AI can be wrong. Velma suggests, and people decide: nothing becomes part of what Velma knows until someone on your team accepts it, and Velma never sends email on your behalf. You're responsible for checking answers and work from Velma before you rely on them for anything important.
Your content
- Everything your company puts into Velma, or lets Velma read, is your content, and it stays yours.
- You give us permission to store and process your content only as needed to run Velma for you, as described in our privacy policy. We never sell it, and never use it to train AI.
- You're responsible for having the right to share your content with Velma, including what's in the tools you connect.
- You can get a copy of your content at any time by emailing us.
Fair and acceptable use
Don't use Velma to break the law, harm others, or store content you have no right to. Don't try to get into other companies' data, attack or overload Velma, or resell it without an agreement with us.
Plans are made for ordinary business use. If your company's use is far beyond what's normal for your plan, for example extremely large amounts of data, we'll get in touch to agree on the right plan before changing anything.
If someone breaks these rules, we may pause their access. Unless it's urgent, we'll talk to you first.
The service
- We work to keep Velma available and secure at all times, and fix problems quickly. Unless you have a separate agreement with us, we don't promise a specific uptime.
- We keep improving Velma, and may change or remove features. If we remove something important you're paying for, we'll tell you in advance, and you may end your subscription and get back what you've paid for time not used.
- Velma works with tools from other companies. If one of them changes or stops working with Velma, we'll do our best to keep things running, but can't promise it.
- Help is by email on every plan, with faster help on bigger plans, as shown on the pricing page.
Setup help
We can set up Velma for you: connecting your tools and getting Velma up to speed. This is agreed and priced separately, before we start, and paid even if you later stop using Velma.
Ending the agreement
- You can cancel at any time. Your subscription runs until the end of the period you've paid for. We don't refund the rest of a period, except where these terms say so.
- We can end the agreement with 30 days' notice, and refund what you've paid for time not used. Refunds go back the way you paid.
- We can end it straight away if you seriously break these terms, or a payment still hasn't gone through after we've paused your access.
- When the agreement ends, you can ask for a copy of your content within 30 days. After that, we delete it as described in our privacy policy.
Liability
- Neither of us is responsible for the other's indirect losses, such as lost profit or lost business.
- Our total liability under this agreement is limited to what you've paid us in the 12 months before the claim.
- These limits don't apply to damage caused on purpose or through gross negligence.
- Neither of us is responsible for delays or failures caused by events outside our reasonable control.
Everything else
- Changes to these terms: we'll tell you at least 30 days before an important change. If you don't accept it, you can cancel before it takes effect.
- Confidentiality: we each keep what we learn about the other's business confidential.
- Telling us you use Velma: we won't name you as a customer without your permission.
- Moving the agreement: neither of us can pass this agreement to another company without the other's consent, except as part of selling the business.
- Law and disputes: Norwegian law applies. We'll first try to solve any disagreement by talking. If we can't, the dispute goes to Sunnmøre District Court (Sunnmøre tingrett).
Questions about these terms? Write to hello@velmaknows.com.